Frequently asked questions

At any point of our program, should you decide you discontinue with us, all remaining unused lesson credits will be refunded to your bank account. No questions asked!

We accept both Debit/Credit Card payments and bank transfers. At the beginning of the term, you will receive an invoice covering all lessons scheduled within that term, and be provided with a link to pay for the classes and bank transfer details.

Unfortunately, no! We only accept package payments of 10, 20 or 40-week for our weekly programs. We want to deliver results, not bury ourselves in admin work. It means more time for us to teach and tutor, curate materials and talk to students… less time emailing and invoicing. An upfront (but refundable) commission will allow us to redirect our energy into delivering a comprehensive learning experience supporting students through the rigorous and rapid-paced VCE English study design. If you are unsure about the commitment, our on-demand program may be a better fit.

By using our services, you agree to our cancellation policy. However, that doesn’t mean you are “locked in”. You can cease tutoring at any time provided a 7-day notice is given to our tutor or admin team. We’ll happily refund 100% of your unused credits. The purpose of our termly payments is to act as a security bond. This allows us to do our best work without the bulk of constant admin. But most importantly, it allows you to secure a place with our in-demand tutors as we only have a limited number of available slots per semester.

Depends. If your academic support needs are higher, the obvious recommendation is more frequent classes. But as a rule of thumb, we’d recommend at least once a week to reap the best results and stay consistent with the fast-paced curriculum and study design. After all - consistency is key.

No. The same rates apply for online tutoring and in-person tutoring. Regardless of the mode of delivery, our students have uniform access to study materials and high quality teaching from our tutoring team. This also allows us to be geographically inclusive. Our rural students who cannot travel to us, will still be gaining access to our resources and high quality VCE English tuition. Whether it’s behind a screen or not, you’ll still be thoroughly prepared for the trials and tribulations of Year 11 & 12 VCE English as long as you’re with us.

Because VCE English & Humanities are dynamic subjects, we adopt a fusion of lecture-style and hands-on practical work. In essence, we workshop the lesson to build a student’s toolbox of exam and SAC preparation skills, supplemented with comprehensive and relevant theory. We aim to create a collaborative and highly engaged learning environment. Our lessons are powered by 100+ slides and supplementary material, work books and weekly assigned homework that is aligned with current VCE English study designs. In a private class environment, you can also work with your tutor to tailor the lesson for specific areas you want to improve upon.

We have both online and in-person classes! We have a spacious office in both the CBD at 480 Collins St, Melbourne 3000, and Kew East at 559 High Street, 3102 with plenty of study space. However, please note that our in-person availability is often more limited. Do reach out to us in any case, we'll do our best to accommodate your learning needs.

We adopt a quality over quantity approach towards feedback. This means we DO offer comprehensive, detailed and constructive feedback. We DON’T offer unlimited feedback, because we’ve found that such a policy can undermine the quality of our tutors’ support. Whilst we provide feedback on assigned homework, we also recommend tutors going through any additional work verbally during class time as we find this to be the most effective way in engaging with feedback and actively building skills together.