Frequently asked questions

We accept both Debit/Credit Card payments and bank transfers. At the beginning of the term, you will receive an invoice covering all lessons scheduled within that term, and be provided with a link to pay for the classes and bank transfer details.

We want to ensure that focus is placed on delivering results rather than administrative work. As a team, we will be working on your personalised course syllabus, and the commitment helps us deliver a comprehensive experience. We believe that optimal results can only be achieved via long-term tutoring.

By using our services, you agree to our cancellation policy. However, you can cease tutoring at any time, provided that a 7-day notice is given to our tutor or admin team. We will refund 100% of your unused credits. The termly payments are ‘security bonds’ and have the effect of securing your place with your tutors.

Our classes are conducted at either our CBD office at 398 Elizabeth Street, Melbourne VIC 3000, or via Zoom! We are happy to arrange a mix of online and in-person classes as well.

All enrolled students will have access to 200+ slides of powerpoints, text-specific resources, printed workbooks/study guides for all components of the exams and other resources available on our e-library. We also have an office in the CBD which is equipped with great learning tools including books, novels, texts and study guides.

This very much depends on the programs you are enrolled into! To ensure that the feedback delivered is both comprehensive, detailed and constructive, we do not offer unlimited feedback as we have found such policy to undermine the quality of our tutors’ support. A quality over quantity approach is adopted, and whilst feedback on assigned homework will be provided, we do recommend that the tutors go through any additional work verbally during class time to increase students’ engagement.